Return / Refund Policy
Non-Faulty Returns:
If for any reason you change your mind about a product we will accept returns requested within 14 days of receipt of the products and we will give you a refund.
There are some important conditions:
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The product has to be unopened, unused and undamaged to qualify.
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The product must be returned before we can issue any refunds.
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The price of the return postage is paid by the customer.
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The refund given will be for the price paid for the product and does not include shipping.
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We do not refund any associated customs or sales tax charged by your local authorities.
Faulty Returns:
If you receive a product that you think is faulty or develops a fault within 14 days of purchase then please email us immediately.
We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:
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The product fault must be reported within 14 days of receipt of the product.
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The fault or damage will be verified by us before issuing any refunds.
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We may ask for photographs for verification.
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If we require the product be returned then we will cover return shipping.
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We will either replace it with a new product of comparable price, or we will issue a full refund for the product.
*Should the cost of shipping for a replacement exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order*
Incorrect/Incomplete Orders:
If we mistakenly send you the wrong product or if an item is missing then please email us within 14 days and we will either refund/credit you or dispatch the correct product immediately with free shipping.
If we require a return of the incorrect product then we will pay for the return shipping.
*Should the cost of shipping the missing item exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order*
RETURN ADDRESS:
B-Bridge International, Inc.
3350 Scott Blvd. Suite 5502, Santa Clara, CA 95054